Terms and Conditions of MY TRIP (PVT) LTD



Welcome to MY TRIP (PVT) LTD! We are committed to providing you with reliable and efficient travel services, including airline ticket bookings, visa assistance, courier services, and other travel-related online solutions. Please take a moment to read through our terms and conditions, designed to ensure a smooth and transparent service experience.


1. Service Offering

At MY TRIP (PVT) LTD, we aim to deliver a comprehensive range of services to meet your travel needs:

  • Airline Tickets: We facilitate booking with a wide range of airlines to offer you the best travel options.
  • Visa Assistance: We assist with the visa application process to make it as easy and efficient as possible.
  • Courier Services: We handle the secure transport of important documents related to your travel needs.
  • Online Travel Services: From online bookings to travel planning, our services are designed to enhance your travel experience.

While we strive to provide accurate information and services, availability is subject to external factors like airline schedules, embassy regulations, and other third-party partners.


2. Booking and Payment

  • Booking Confirmation: Once you choose your preferred travel options, you will receive a confirmation outlining the details of your booking. Please review this carefully.
  • Payment Policy: Full payment is generally required at the time of booking unless specified otherwise. We accept multiple payment methods for your convenience, as detailed on our platform.
  • Price Changes: Prices are subject to change until your booking is finalized and payment is completed. We make every effort to offer competitive and transparent pricing.

3. Cancellation, Changes, and Refunds

  • Flexible Cancellations: We understand plans can change. Cancellation and refund policies are subject to the terms set by airlines, embassies, or other third-party providers. Any changes or cancellations may incur fees as per the provider’s policy.
  • Refund Processing: Refunds, where applicable, will be processed in line with provider policies. We will assist you throughout the process, and refunds may take up to 30 days, depending on the provider.
  • Modification Requests: Should you need to change any aspect of your booking, we will do our best to accommodate your request, subject to availability and provider policies.

4. Visa Assistance

Our visa assistance service is designed to simplify the application process, helping you prepare and submit the necessary documentation. However, please note:

  • No Guarantee of Visa Approval: While we offer guidance and submission support, final visa decisions rest solely with the relevant embassy or consulate.
  • Documentation Requirements: You are responsible for ensuring that all documents are accurate and complete before submission. We are here to help, but incorrect or incomplete applications may delay processing.

5. Courier Services

For your peace of mind, we work with reputable courier partners to handle the secure delivery of important travel documents:

  • Timely Delivery: While we strive for on-time delivery, delays may occur due to factors beyond our control (e.g., customs, weather). We will keep you updated and assist in resolving any issues.
  • Handling and Safety: We take all precautions to ensure the safety of your documents during transit. However, in the event of loss or damage caused by third-party couriers, we will work closely with you to find a resolution.

6. Liability and Limitations

We are committed to providing high-quality services and will always act in your best interest. However, MY TRIP (PVT) LTD cannot be held liable for:

  • Third-Party Failures: Any delays, cancellations, or disruptions caused by airlines, embassies, courier services, or other external partners.
  • Unforeseen Circumstances: Events beyond our control (force majeure), such as natural disasters, strikes, or global pandemics.

We will always support you in resolving any issues that arise during your travel process.


7. Privacy and Data Protection

Your privacy is important to us. MY TRIP (PVT) LTD adheres to strict data protection laws and ensures that your personal information is handled with the highest level of security and confidentiality. We will not share your information with third parties without your consent, except where necessary to provide our services.

Read more about how we handle your data 


8. Amendments and Updates

To better serve you, we may update these terms and conditions from time to time to reflect changes in our services or legal requirements. You can always find the latest version on our website. Continued use of our services constitutes acceptance of the updated terms.


By using MY TRIP (PVT) LTD’s services, you agree to these terms and conditions. Our goal is to ensure that your travel experience is smooth, enjoyable, and stress-free. If you have any questions or require further clarification, please don’t hesitate to contact us. We are always here to help!

Thank you for choosing MY TRIP (PVT) LTD for your travel needs!

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